If you order a product from Nelle Rome that you would like to return, we strive on making the return process simple and easy for you.
Items sold by Nelle Rome
- Items purchased directly from NelleRome.com can be returned for refund or exchange within 14 days of receipt of shipment. Be certain to check the “Sold by: Nelle Rome” label on a product listing.
Items sold by other vendors
- Some vendors may offer a different return / refund policy, so please contact the vendor for more information.
Return policy exceptions
No perishable or wearable items sold by Nelle Rome or NelleRome.com will be eligible for returns or refunds – no exceptions.
Some products have different policies or requirements associated with them as noted.
Return requests must be sent to us within 7 days of your receipt of the product. To request a return for:
Products sold by Nelle Rome: contact us at [email protected]
Products sold by another vendor: contact the vendor directly. Nelle Rome will not be held responsible for the sale of products by other vendors.
All returns must be in the original, factory-sealed packaging in the same condition that they were received. Products that have been opened, tampered with, played with or altered will not be eligible for return.
We will not refund any costs related to packaging or shipping.
ALL eligible items will be charged a 10% restocking fee.
To prepare your return:
- Include the original invoice or receipt and a completed copy of the this form. You MUST include your order number.
- All returns must be carefully and neatly-packaged to reduce the chance of damages.
- Contact [email protected] and we will provide you with the returns address within 1-2 business days.